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Customer service

Do you have any questions? Simply contact us at the following number: +49 30 403 672 360

Returns

Thank you for shopping with Mr.Couple. We hope that you will like our products and that you will enjoy them for a long time!

In the event of a return, please note the following:

Return / revocation

You have the right to cancel this contract within 14 days without giving any reason and to return the goods to us. The cancellation period is 14 days from the receipt of the goods.

Please do the following:

    1. Before you send something back, please contact us e.g. By phone or using the contact form. Tell us here why you want to return the goods.
    2. Our customer service will tell you how to proceed - i.e. whether we will also pay the return shipping costs or not. If this is the case, you will receive a return label from us.
    3. Please print out the return document and enclose it with your package. The return process is now initiated and you can return the package with sufficient franking to the following address:


      Sahu Media UG & Co KG
      – MR.Couple
      Alt-Rudow 34
      12357 Berlin
      Deutschland

We will refund the purchase price of your returned order using the respective payment method within max. 14 working days. You will be informed about the exact status of your return via email.

Exchange

Please note that a direct exchange is not possible. If you still want a different product, we simply ask you to place a new order through the shop.

Exchange individualized products

Even individualized products are excluded from the exchange unless an error has occurred during production or shipping or the product has defects. In the event of defects on our part, we will of course replace the individualized product free of charge within 14 days.