AUTUMN SALE  up to 30% discount + free shipping (DE)
Personalized jewelry as a perfect gift!
Purchase on account - the most popular payment method for online shopping.

About us

Do you have any questions? Simply contact us at the following number: +49 30 403 672 360

Revocation instruction

Right of Withdrawal

(A consumer is any natural person who concludes a legal transaction for purposes that can largely not be attributed to their commercial or independent professional activity.)

Right of withdrawal

Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day

  • on which you or a third party named by you, who is not the carrier, has taken possession of the goods, provided you have ordered one or more goods as part of a single order and these are or will be delivered uniformly, or
  • on which you or a third party named by you, who is not the carrier, has taken possession of the last goods, provided that you have ordered several goods as part of a single order and these are delivered separately, or
  • on which you or a third party named by you, who is not the carrier, has taken possession of the last partial shipment or the last piece, provided that you have ordered a product that is delivered in several partial shipments or pieces, or
  • on which you or a third party named by you, who is not the carrier, has taken possession of the first goods, provided that you have concluded a contract for the regular delivery of goods over a specified period of time.

To exercise your right of withdrawal, you must contact us (Sahu Media UG & CO. KG - MrCouple, Friederike-Nadig-Str. 31, 12355 Berlin, Germany, phone number: 030403672360, email address: kontakt@mrcouple.de) Provide a clear statement (e.g. a letter sent by post, email) about your decision to cancel this contract. You can use the attached sample cancellation form, but this is not mandatory.

The right of cancellation does not exist for the following contracts:

- Contracts for the delivery of goods that are not prefabricated and for the manufacture of which one individual selection or determination by the consumer or which are clearly tailored to the personal needs of the consumer.

To meet the cancellation deadline, it is sufficient for you to send your communication regarding your exercise of the right of cancellation before the cancellation period expires.

Consequences of cancellation

If you cancel this contract, we have made all payments that we have received from you, excluding the delivery costs (with the exception of the additional costs that result from the fact that you chose a different type of delivery than the cheapest standard delivery we offer have) to repay immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment.

We can refuse the repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You have the goods immediately and in any event no later than fourteen days from the day on which you inform us of the cancellation of this contract to Sahu Media UG & CO. KG, - MrCouple, Alt-Rudow 34, 12357 Berlin. The deadline is met if you send the goods before the fourteen day period has expired.

You bear the direct costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the nature, properties and functionality of the goods.

Model withdrawal form

(If you want to cancel the contract, please fill out this form and send it back.)

- On

Sahu Media UG & CO. KG - MrCouple, Friederike-Nadig-Str. 31, 12355 Berlin,, Germany, phone number: 030403672360, email address: kontakt@mrcouple.de

- I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*)

- Ordered on (*) / received on (*)

- Name of the consumer (s)

- Address of the consumer (s)

- Signature of the consumer (s) (only for notification on paper)

- date

___________
(*) Delete where inapplicable.