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Customer service

Do you have any questions? Simply contact us at the following number: +49 30 403 672 360

Payment Methods

Prepayment / bank transfer

Immediately after receipt of your authorization by email our account details. You can refer to the transfer directly online or directly from a direct transfer form at your bank. This is the loss we sent to you immediately.

Our bank connection:

IBAN DE31 1101 0100 2364 8211 84
BIC SOBKDEBBXXX

Please always include your order number to ensure a quick assignment.

Klarna: Purchase on account

After your purchase go straight to the checkout and simply select the payment method “purchase on account”. Purchasing on account is straightforward through our partner Klarna. After entering the necessary data, the invoice is created. You have 14 days from the invoice date to pay them.

If you have problems completing the transaction, please contact Klarna support. You can find more in our FAQ under “Payment options

Hire purchase

With the financing service from KLARNA, you have the option of paying for your purchase flexibly in monthly installments of at least 1/24 of the total amount (but at least EUR 6.95) or under the conditions otherwise specified in the checkout.

You can get more general information about Klarna here.

Instant bank transfer (Sofort)

All you need to pay with KLARNA Sofortüberweisung is an account with a bank or savings bank from Germany, Austria, Switzerland, and / or the Netherlands, which is activated for online banking and is supported by KLARNA. The identification data (PIN and xTAN) is then entered in a digital transfer form that is provided by the KLARNA systems. KLARNA carries out the transfer on your behalf at your bank.

Paypal / PayPal Plus

With PayPal you pay easily, quickly, securely and reliably. If you have a PayPal account, you only pay with your email address and password. In addition, your purchase is secured with buyer protection. Your order will be sent after receipt of the money.

Amazon Pay

Amazon Pay allows you to use the address and payment methods stored in your Amazon account. This saves you having to register with us and you can quickly complete the ordering process! Simply log in with your email address and password stored in the Amazon account. Amazon Buyer Protection is also integrated with the order via Amazon Pay.

Purchase on invoice

Is there a payment target?

7 days after receiving the package.

 

What happens if I don't pay my bill?

If if you do not pay by e-mail even after the reminder, we are obliged to report the matter to the police immediately for fraud.
At the same time we hand over the outstanding claim to our legal counsel.

 

What is the bank details?

IBAN: DE31 1101 0100 2364 8211 84
BIC: SOBKDEBBXXX
Account holder: Sahu Media Technik UG & Co KG

Can my order be canceled?

No, the order can no longer be canceled because the orders go into production immediately.